Frequently Asked Questions
Yes, Flora Mom uses the latest security and encryption technology to ensure personal information security of our honorable customers. Flora Mom doesn't sell or rent any customer's personal information to third parties for their marketing purposes.
Your parcel will be delivered to your doorstep within 2-5 business days. Inside Dhaka, you will receive your product within 1-2 days, and outside Dhaka, it will take 3-5 days.
You have to contact our customer service by calling +8801907888076 or emailing hello@floramom.com within 12 hours of placing the order. Alternatively, use our app: My Profile > My Account > My Order > Cancel Order.
If you receive a damaged, defective, or incorrect product, inform our customer service at +8801907888076 in front of the delivery person. Flora Mom will process a return or exchange within 2-5 days. After 2-3 days, return requests will not be accepted.
Inside Dhaka the delivery charge is 70 taka, Nearby Dhaka the delivery charge is 90 taka and outside Dhaka, it is 130 taka. Orders above 1100 BDT to get 69 taka delivery charge all over Bangladesh. Download our app to get surprise gift at your first order from Floramom App.
Due to fluctuations in the dollar rate and shipping costs, product prices may increase or decrease. Suppliers' demand may also cause Flora Mom to change prices at any time.
